Development of ERP System for Delivery Restaurants

Giving the probability to manage all operations easily and effectively.

Industry:

Restaurants & Catering Services

Project Type:

Software, website and mobile application development and testing

Challenge

Aim of optimization of process management in a restaurant through full automation

The lack of integration between order processing, inventory management, customer interaction, and logistics systems forced restaurant managers to juggle multiple disconnected tools, leading to inefficiencies, delays, and higher operational costs.

Solution

Aim of optimization of process management in a restaurant through full automation

An enterprise resource planning (ERP) system that fully automates the processes of delivery restaurants, from customer interaction to management and control.

There are many ERP systems for restaurants in the world, but few of them are ideal for delivery restaurants. Usually, IT companies develop common systems for ordinary restaurants that have tables for eating, for fast food and street food cafes. Such ERP systems have an extensive number of functions. However, their main problem is that they don’t contain any options, which allows the restaurant manager to optimize couriers’ routes, work with the assessment and forecasting of couriers’ time, and so on.

Ubiex developed an ERP system that fully automated the processes of delivery restaurants

Warehouse accounting, purchasing, receiving, processing and issuing orders, and call centers. One of the main modules of this digital solution was created for courier route management.

For each courier, the restaurant manager set the definite service area and marked if this employee was on foot, or on a scooter, bike, or on a car. Therefore, the system allocated that courier only on those orders that implied delivery to the addresses within the marked service area.

The ERP included the website and the mobile application for order processing, food production control with the function of evaluation of the delay in the kitchen.

The success of a delivery restaurant depends on what its clients think of it, tell their friends and what feedback they provide regarding the quality of its service. Timeliness of transportation of food by couriers influences the consumer’s loyalty significantly. Developing the ERP system with the module for courier management, we help delivery restaurants in cost optimization, efficacy improvement and brand development.

Alexander Burn, CEO of Ubiex

Result

Comprehensive ERP system that allows delivery restaurants to manage their operations completely. With the Ubiex’ solution, our customer is able to achieve the following goals:

Building up the company reputation:

The rationally developed system predicts delays on the stages of order processing, food production and delivery. This allows the restaurant manager to resolve the issuer quickly and not to miss the deadlines of meal transportation to the client.

Increase of the staff comfort:

Because of the courier route management, the employee spends less effort visiting the clients.

Lowering the expenses:

The full process optimization enables to optimize the operational cost.

Want to simplify your fleet management operations?