Development of ERP System for Delivery Restaurants
Giving the probability to manage all operations easily and effectively.
Challenge
Aim of analyzing and preventing the frequency of incidents
When a company opts to establish its own fleet instead of renting vehicles, certain issues are resolved, while new ones emerge. On the positive side, the business no longer relies on third-party providers and gains complete control over its vehicles and staff. Conversely, the company must independently handle situations where vehicles are far from the office and parking facilities. It needs to manage numerous employees responsible for valuable cars, fuel, and cargo, and ensure the safety and well-being of people if it transports passengers.
Management must evaluate the employees’ driving style, the risks of car crashes and to determine motivation strategies. Safety issues with personnel driving habits can lead to accidents and financial losses. Our customer, a logistics company, transported important and dangerous cargo, and wanted to create a safe driving culture for reducing the probability of truck crashes. The firm has IT staff but they did not specialize in cloud-based software development.
The lack of integration between systems for order processing, warehouse management, customer interaction, and delivery logistics posed a significant obstacle. This meant that restaurant managers often had to rely on multiple disconnected systems to handle different aspects of the operation, leading to inefficiencies, delays, and higher operational costs.
Solution
Aim of optimization of process management in a restaurant through full automation
An enterprise resource planning (ERP) system that fully automates the processes of delivery restaurants, from customer interaction to management and control.
There are many ERP systems for restaurants in the world, but few of them are ideal for delivery restaurants. Usually, IT companies develop common systems for ordinary restaurants that have tables for eating, for fast food and street food cafes. Such ERP systems have an extensive number of functions. However, their main problem is that they don’t contain any options, which allows the restaurant manager to optimize couriers’ routes, work with the assessment and forecasting of couriers’ time, and so on.
Ubiex developed an ERP system that fully automated the processes of delivery restaurants
Warehouse accounting, purchasing, receiving, processing and issuing orders, and call centers. One of the main modules of this digital solution was created for courier route management.
For each courier, the restaurant manager set the definite service area and marked if this employee was on foot, or on a scooter, bike, or on a car. Therefore, the system allocated that courier only on those orders that implied delivery to the addresses within the marked service area.
The ERP included the website and the mobile application for order processing, food production control with the function of evaluation of the delay in the kitchen.
Alexander Burn, CEO of Ubiex
Result
Comprehensive ERP system that allows delivery restaurants to manage their operations completely. With the Ubiex’ solution, our customer is able to achieve the following goals:
Building up the company reputation:
The rationally developed system predicts delays on the stages of order processing, food production and delivery. This allows the restaurant manager to resolve the issuer quickly and not to miss the deadlines of meal transportation to the client.
Increase of the staff comfort:
Because of the courier route management, the employee spends less effort visiting the clients.
Lowering the expenses:
The full process optimization enables to optimize the operational cost.